Call Centre

Have your calls answered by the most appropriate person or department   answers your callers quickly & efficiently with call routing and termination.
The system may also be used to set up a Virtual call centre.  The service contains everything you need to set up a call centre without the massive capital expenditure

• Multi-layered Auto Attendant
• Call Queuing with comfort  or number in the queue messages
• Option to leave a voicemail for call back
• Play back audio with data capture
• Bespoke welcome/pre-connect messages
• Call Recording
• Hunt groups and ratio distribution across single or many sites including overseas
• Audio playback to give opening hours, directions etc. plus return to main menu
• Time of day, Day of week and out-of-hours routing with voicemail facility
• Hosted service, so there is no Cap Ex outlay or maintenance cost.