Area routing

Are you are a multi-sited organisation and want to offer one main contact number, Area Divert will route your callers seamlessly to their nearest branch. All Area Divert plans are bespoke and we will work with you to design a plan that ensures a maximum number of calls are handled at the most appropriate branch.

• Bespoke call routing plans: by town, city, region, or TV region
• Callers routed first time to most appropriate branch
• Improved customer experience
• Reduced need to transfer calls between locations
• Combine with other Creative Telecoms call routing features to improve customer experience
• On-line web management tool