Auto Attendant (IVR)

This is a sophisticated service for controlling departmental routing within your organisation. With it, it is possible to welcome a caller, offer them a choice of routing options, route the caller to the designated option and provide voicemail facilities for each option. All of this is configurable by time of day or day of week, and any recordings taken during the voicemail can be emailed to a designated address without any need to dial in to retrieve the message.
Upon receipt of a call, the first thing the service does is to look at the normal hours settings. If the time is valid – it is a normal working hour during the normal working day – then the call will be routed to the user. If a call is received outside the hours of operation, the call will be diverted to the users voice mail account. If an attempt to route the call to the user fails, because the user was already engaged on a call for example, the call will also be diverted to the user’s voice mail.