"As a charity we have to be careful about how we spend our budgets. When we needed to set up a helpdesk function, to be manned by staff working in our head office and remotely around the country, Creative Telecoms came up with a solution that enabled agents to log in & out at different times of the day in any place. We’ve now got a flexible and cost effective solution that works! We have also found the Creative Telecoms team to be very helpful and & efficient throughout."
Have your calls answered by the most appropriate person or department answers your callers quickly & efficiently with call routing and termination.
The system may also be used to set up a Virtual call centre. The service contains everything you need to set up a call centre without the massive capital expenditure
- Multi-layered Auto Attendant
- Call Queuing with comfort or number in the queue messages
- Option to leave a voicemail for call back
- Play back audio with data capture
- Bespoke welcome/pre-connect messages
- Call Recording
- Hunt groups and ratio distribution across single or many sites including overseas
- Audio playback to give opening hours, directions etc. plus return to main menu
- Time of day, Day of week and out-of-hours routing with voicemail facility
- Hosted service, so there is no Cap Ex outlay or maintenance cost.