Mid Call Divert
"As a busy call centre we found that Creative Telecoms has a number of outstanding advantages over other telecoms suppliers that are vital for our business – very short turnaround time and great prices. I have two words for Creative Telecoms: efficient and quick."
Ventrica
Mid Call Divert allows you to transfer a call between three parties.
Party A - The Caller
Party B - The First Receiver
Party C - The Second Receiver
In a typical scenario, Party A dials a DDI and Party B receives the call. The Mid call Transfer control is now available to Party B.
Features
- If Party B presses the hash key (#) Party A will be placed on hold and holding music will be played.
- The hold will be cancelled if Party B presses the star key (*).
While Party A is on hold, Party B may dial the number of Party C.
After Party C answers the call, Party B can use the numerical keys for the following options:
1 Key - disconnects Party B and connects Parties A and C
2 Key - disconnects Party C allowing Party B to dial a new destination (to dial an alternative Party C)
3 Key - disconnects Party C and reconnects with Party A
4 Key - toggles between Parties A and C
5 Key - creates a conference call between all parties (A, B and C)
A very simple service which also saves you money, this service also works on mobile phones.