Interactive Voice Response (IVR)
"I have worked with Creative Telecoms for 10 years across the various companies that I have been a Director of including JML, Relevant TV and The Broadcast House. Creative Telecoms have always given us excellent customer service, great deals that always suit our specific requirements whilst keeping us fully abreast of the new technologies in telephony. I would not hesitate to recommend their services to the DRTV industry."
The Broadcast House
IVR’s can be simple call distribution services or much more complex services which often include a mixture of Voice Recording & DTMF input (using the keys on your handset) often with data being sent to a database or emailed.
Whatever level of IVR number you are looking for the chances are we have it ready to go, and if not we could have a service (including a demo version) ready in less than 24 hours of a request. So if it’s IVR you’re looking for speak to the people who truly understand IVR & the benefits to your business.
What is IVR?
This is a simple service for controlling the flow of calls into your business at departmental level within your organization, without the need for a receptionist to physically answer every call and connect them accordingly. IVR is also known as Interactive Voice response, IVR Voice recognition or Voice recognition IVR.
With IVR it is possible to welcome a caller, offer them a choice of routing options, route the caller to the designated option and provide voicemail & queuing facilities for each option.
All of this is configurable by Time of Day or Day of Week, Call Queuing options are also available.
Any Recordings taken during the voicemail can be emailed to a designated address without any need to dial in to retrieve the message, of course with today's technology the Voice Mail message would be delivered straight to your smart phone.
How It Works
Upon receipt of a call, the first thing the service does is to look at the normal hours settings. If the time is valid – it is a normal working hour during the normal working day – then the call will be routed to the user. If a call is received outside the hours of operation, the call will be diverted to the users voice mail account. If an attempt to route the call to the user fails, because the user was already engaged on a call for example, the call will also be diverted to the user’s voice mail or the call can enter a queue.
Benefits to Your Business
•Calls routed directly to the right department, persons or IVR call centre.
•Greater Company Productivity.
•Calls not answered can be held in a queue.
•Calls can be routed by pre-planned time of day routing.
•Improve customer service.
•Full reporting. Which department is missing calls & when?
•Our IVR’s are hosted, meaning no equipment or installations needed in your offices.
•Payment IVR systems are in accordance with PCI-DSS requirements.
•Work with a leading IVR provider
Whatever you're looking for Creative Telecoms has the answers. If you don't see what you're looking for don't panic, you can get hold of a member of our team on 0800 019 1002 alternatively email This email address is being protected from spambots. You need JavaScript enabled to view it.