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If you’re answering calls for more than one business, how do you tell which business or service the caller is ringing up about?  Simple! Call whisper, the Agent hears an announcement before connecting to the caller, allowing them to address the caller correctly.

 IVR is a short message that the caller hears, providing them with options.

A classic example: Press 1 for sales, 2 for support, 3 for accounts. We build IVR systems from the very simplest single levels with limited options to the complex multi levelled interactive IVR’s & booking systems.

Some businesses have offices scattered all over the country.  If you want your caller to be connected to the correct local branch then area routing is your solution, set the area routing by STD telephone codes or Post Codes.   Businesses can use one main number for advertising & marketing but have the callers diverted directly to your local branch. 

This service allows you to create a multiple data-capture, where you can request the caller to either record voice or enter information using the telephone keypad (DTMF).  Recordings can then be either emailed directly to you once the call ends or the recordings can be stored on our secure remote servers. 

Greeting &Welcome Messages help you to give your callers the courtesy they deserve. A message to welcome your callers is a great way to show your respect and inform them of what will happen next during the call.

Need no nonsense Business Telecoms Packages that cover all bases?   No matter what your size is, look no further. If you can’t see what you’re looking for in one of our Business Telecoms Packages no problem! We can also offer a mix & match of all of our services to make sure you get exactly what you need for your Business Telecoms requirements.

This page is currently being updated, for further information on how secure PCI-DDS credit & debit card transactions can benefit your business/call centre please call 0800 019 1117 or email enquiries@creative-telecoms.co.uk